Found Review 2026
Visit Found WebsiteOverview
Found differentiates itself with a psychology-based weight loss program that combines medication with behavioral change support and a unique in-app community feature. With 75,000+ members and claims of 1.4 million pounds lost, Found offers one of the broadest medication toolkits (10+ options) including both brand-name and compounded versions of Tirzepatide and Semaglutide. Their membership structure is $17/month with insurance or $129/month without, separate from medication costs. Found stands out as one of the only telehealth weight care providers accepting major insurance (Blue Cross, United Healthcare, Aetna, Cigna, Anthem), with 1 in 3 insured members paying under $30/visit copays. They claim 83% of members sustain results for one year with an average 12% body weight loss. However, the 3.7/5 Trustpilot rating from 656 reviews reveals serious concerns: multiple customers report paying full annual fees upfront ($2,288) and waiting months without receiving medications, unanswered support messages, difficulty obtaining refunds, and significant shipping delays in early 2026. Their strict no-refund policy for subscription fees (final and non-refundable to extent permitted by law) adds risk.
Comprehensive Medication Toolkit (10+ Options)
- Tirzepatide: Mounjaro (~$1,100/month), Zepbound (from $650/month+)
- Semaglutide: Ozempic ($1,100/month), Wegovy (from $650/month+), Saxenda, Rybelsus
- Additional Options: Metformin, Topiramate, Zonisamide, Contrave, Trulicity, Victoza
- Compounded versions available for Tirzepatide and Semaglutide
- Microdosing program options available
- Broadest medication selection among reviewed providers
- Both injectable and oral formulations available
How Found Works
Free Personalized Quiz & MetabolicPrint Assessment
Complete a free comprehensive assessment including the MetabolicPrint health evaluation. This helps Found understand your unique metabolic profile, health history, lifestyle factors, and weight loss goals to recommend appropriate treatment options.
Chat with Experts & Find Your Medication Match
Connect with Found's obesity medicine-trained clinicians who will help identify medications from their 10+ option toolkit that match your budget, health profile, and insurance coverage. They'll discuss the pros and cons of different options and create a personalized treatment plan.
Medication Delivery (Claimed 3-5 Days)
Found claims most medications are delivered within 3-5 days, with most members starting treatment within a week. WARNING: Recent customer reviews from early 2026 report significant delays with some customers waiting weeks or even months without receiving medications despite payment.
Progress Tracking & Community Support
Use Found's in-app community support features (unique differentiator), habit tracking tools, and ongoing clinician follow-ups to monitor progress and adjust treatment. Access both biological interventions (medication) and behavioral change support throughout your journey.
Detailed Pricing Breakdown
- Membership with Insurance: $17/month
- Membership without Insurance: $129/month
- Medication costs SEPARATE from membership:
- • Mounjaro (tirzepatide): ~$1,100/month
- • Zepbound (tirzepatide): From $650/month+
- • Ozempic (semaglutide): $1,100/month
- • Wegovy (semaglutide): From $650/month+
- 1 in 3 Americans with insurance pay copays under $30/visit
- Clinical care costs partially or fully covered by many insurance plans
- Compounded medication pricing not publicly disclosed (typically lower than brand-name)
- WARNING: Subscription fees are FINAL and NON-REFUNDABLE per terms of service
- Renewal payments non-refundable - cancel 48+ hours before renewal to avoid charges
Pros
- Psychology-based weight loss program
- Dedicated health coach included
- Accepts insurance for medications
- Comprehensive app with tracking tools
Cons
- Requires commitment to coaching program
- Not all insurance plans accepted
- Monthly program fee in addition to medication costs
Delivery & Shipping
- CLAIMED: Delivery in 3-5 days for most medications
- CLAIMED: Most members start treatment within one week
- WARNING: Recent reviews (early 2026) report SIGNIFICANT SHIPPING DELAYS
- Multiple customers report waiting weeks without receiving medications
- Some reports of paying full annual fees upfront without receiving product for months
- Tracking information provided when shipment is processed
- Medications shipped from partner pharmacies
Customer Support
Support Channels:
- Email support
- App-based messaging
- Help center with self-service resources
- In-app community support (peer-to-peer)
Hours:
Specific support hours not publicly disclosed
Contact Information:
- Email: support@joinfound.com
- Help Center: support.joinfound.com
- WARNING: Multiple customer complaints about unanswered support messages
- Some customers report difficulty reaching actual human support
State Availability
Services advertised as available across all 50 states. However, prescriptions are subject to medical provider discretion and specific medications may not be available in all states due to state pharmacy regulations and telehealth licensing requirements. Complete state-by-state medication availability not publicly disclosed - confirmed during consultation process.
Insurance & Payment Options
Found is one of the only telehealth weight care providers with broad insurance acceptance. Accepts Blue Cross, United Healthcare, Aetna, Cigna, Anthem, and many regional carriers. 1 in 3 members with insurance pay under $30/visit copays. Membership for insured patients is only $17/month. Clinical care costs (consultations, follow-ups) are partially or fully covered by many insurance plans. Medication coverage varies significantly by plan and medication type - Found helps navigate insurance benefits and prior authorizations.
Customer Reviews & Ratings
Trustpilot
3.7/5 stars656 reviews
Mixed to negative feedback with concerning patterns. Positive reviews highlight the supportive in-app community, affordable personalized care when it works, and impressive weight loss results (some members lost 110+ pounds). Negative reviews reveal SERIOUS PROBLEMS: multiple customers report paying full annual fees upfront ($2,288) and waiting months without receiving medications, completely unanswered support messages despite repeated attempts, extreme difficulty getting refunds even when service not delivered, customers feeling scammed or trapped. These aren't isolated incidents - the pattern suggests systemic fulfillment and customer service issues.
Glassdoor (Employee Reviews)
3.9/5Employee feedback
Employee reviews show moderately positive workplace sentiment, but this doesn't reflect customer service quality.
What Makes Found Unique
- In-app community support (unique peer-to-peer support network)
- Broadest medication selection: 10+ different medication options
- MetabolicPrint health assessment for personalized matching
- Addresses both biological (medication) and behavioral aspects of weight loss
- Microdosing program available
- Psychology-based comprehensive behavior change program
- Habit tracking tools integrated into app
- Initial consultation plus ongoing follow-up visits included
- Obesity medicine-trained clinicians
- One of few providers with broad insurance acceptance
- Claimed 83% of members sustain results for one year
Our Verdict
Found presents a compelling concept - psychology-based weight loss combining medication with behavioral support, in-app community, and the broadest medication toolkit (10+ options). The $17/month membership with insurance is highly attractive, and the insurance acceptance rivals Form Health. Clinical claims are impressive: 83% sustaining results for one year, average 12% body weight loss, 1.4 million pounds lost by members. However, the 3.7/5 Trustpilot rating and customer complaints reveal CRITICAL PROBLEMS that cannot be overlooked: customers paying $2,288 upfront for annual memberships and waiting months without receiving medications, support messages going completely unanswered, extreme difficulty obtaining refunds, and systematic fulfillment failures. The strict no-refund policy for subscription fees adds significant risk. Early 2026 reviews suggest shipping delays are worsening. While the program works well for some (those who successfully receive medications and support), the high rate of fulfillment failures and customer service non-responsiveness makes this a HIGH-RISK option. Only consider if you're willing to accept significant risk, start with monthly (not annual) commitment, and document everything for potential disputes.
Important Notes & Warnings
- CRITICAL WARNING: Multiple reports of paying annual fees ($2,288) without receiving medications for months
- WARNING: Subscription fees are FINAL and NON-REFUNDABLE per terms of service
- WARNING: Recent shipping delays reported - some customers wait weeks or months
- WARNING: Customer support often unresponsive to messages and refund requests
- Medication costs are SEPARATE from membership fees (membership just grants access to platform)
- Refunds can take up to 30 days to process even when granted
- Cancel 48+ hours before renewal to avoid non-refundable charges
- Renewal payments are completely non-refundable
- Consider monthly vs. annual commitment to limit financial risk
- Document all communications in case you need to dispute charges
- Verify medication availability in your specific state before committing
- Insurance coverage for medications varies dramatically - confirm your plan's coverage first
- START WITH MONTHLY PLAN, NOT ANNUAL - annual fees are high risk given fulfillment issues
Disclaimer: This review is based on available information and user feedback as of 2025-02-11. Prices, policies, and services may have changed. Always verify current information directly with the provider. This content is for informational purposes only and does not constitute medical advice. Consult with a healthcare provider before starting any new medication.
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